Privacy Policy for EdelWort Academy

At EdelWort Academy, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. Our practices are in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect various types of information from you in connection with our language education services:

• Personal Identification Information: This includes your name, email address, phone number, physical address, and any other contact details you provide when you register for a course, inquire about our services, or contact us.
• Demographic Information: Such as your age, gender, educational background, and language proficiency levels, which help us tailor our language programs.
• Payment Information: When you purchase services, we collect payment details. However, full payment card details are not stored on our servers; they are processed by secure third-party payment processors.
• Usage Data and Technical Information: When you access our online platform, we automatically collect information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and the duration of your visits. This data is collected through cookies and similar technologies.
• Communication Data: Records of your correspondence with us, including emails and messages sent via our contact forms.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to provide and improve our language education services:

• To Provide Services: To register you for courses, deliver personalized language tutoring, facilitate conversation practice, prepare you for exams (ÖSD, Goethe), deliver corporate language training, and conduct cultural immersion workshops.
• Communication: To respond to your inquiries, provide customer support, send important updates about our services, and deliver information about new offerings or promotions that might be of interest to you.
• Personalization: To tailor our content, services, and communications to your preferences and learning needs.
• Improvement of Services: To understand how our online platform is used, analyze trends, and gather demographic information to improve our courses, website functionality, and user experience.
• Marketing: With your consent, we may use your information to send you marketing communications regarding our services, special offers, and events. You can opt-out of these communications at any time.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing

For individuals within the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the information collected and the specific context in which we collect it:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party (e.g., providing language tutoring services you have signed up for).
• Consent: Where you have given explicit consent for specific processing activities (e.g., for direct marketing communications).
• Legitimate Interests: When processing is necessary for our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., improving our services, preventing fraud, ensuring network and information security).
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to outside parties for their independent marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, CRM systems, IT support, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. These measures include encryption, firewalls, secure server environments, and access controls. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights (GDPR)

If you are located in the EEA, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

8. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are small data files placed on your device. They help us improve and personalize your experience, understand how you use our site, and for advertising purposes. You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

9. Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

EdelWort Academy

2847 Mozartstraße, Floor 3

5020 Salzburg, Salzburg

Austria

Phone: +43 662 513 874

This Privacy Policy was last updated on July 23, 2024.